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    Terms of service

    Eat FRESH Order Terms of Service
    *Payment Information*
    1. Choose one of the following methods and send us proof of payment for verification:
    Bank Transfer: HSBC 817-525678-838 (Eat FRESH Limited)
    Visa/Master via PayPal: proceed to payment after checkout
    Internal Credits (check with us how to recharge your EF account)
    2. Please ensure someone is at home during your delivery time slot. Alternatively notify us if we can leave the vegetable bag at the reception/concierge.
    3. In case you need to cancel your order for any reason, please notify us at within the cutoff times. If you fail to do so, Eat FRESH reserves the right to charge the full amount of your order (Vegetables & Fruit are perishable items).
    4. If we are unable to deliver the order to you for reasons beyond our control (e.g., weather conditions, traffic congestion or supplier failure), we will contact you and will attempt to make alternative arrangements.
    5. Delivery will be rescheduled in case of public holidays. When there are more than one delivery dates affected by a public holiday, we will deliver on the next available usual delivery date.
    6. If Typhoon Signal no. 8 is hoisted or a black rainstorm warning is in force, the delivery will be suspended. Your order will be processed as soon as possible thereafter.

    *Cut-Off Time*
    Please note, we deliver to homes and offices on fixed days, please place your order:
    -by/before 1pm Friday of the week prior for a Tuesday delivery (HK Island)
    - by/before 9am Monday for a Wednesday delivery (Kowloon and N.T.)
    -by/before 1pm Tuesday for a Friday delivery (HK Island)
    -Delivery is usually between 2 - 7pm on Tuesday and Friday in Hong Kong Island, Wednesday in Kowloon and most areas in the New Territories. If you are in doubt, please email order@eatfresh.com.hk for details.
    -Please check your email (and spam) for order confirmation after placing your order. If you do not see this email, it is likely your order did not reach us. In which case, please email order@eatfresh.com.hk to double check.
    -You can select one preferred date available at the check out. If in doubt, email order@eatfresh.com.hk to double check.
    -For subscription plans, please select your preferred day of the week, we will deliver every week on that day until the end of your plan; you can suspend your plan when out of time as by giving us at least 1 week advance notice. 

    *Products*
    1. Photos on the website are solely for reference. The products that you receive may vary from the ones displayed on the website.
    2. You must check the vegetable box as soon as you receive it and notify us promptly if any items are missing or damaged by sending us a picture. We do not accept complaints without proof after the day of delivery.
    3. You must wash/cook the vegetables thoroughly before consumption. Eat FRESH has no liability for any sickness caused by the consumption of our vegetables.
    4. All products are subject to seasonal changes in supply volumes and supply prices. Therefore, the price of the a la carte items may vary throughout the season.

    *Delivery Notice*
    -Customer Responsibility - It is the customer's responsibility to ensure someone is at home during your delivery time slot. Alternatively notify us if we can leave the vegetable bag at the reception/concierge.
    -Delivery is free of charge for orders above the minimum of HK$345 (after any discounts if applicable)
    • If you live in Kowloon or New Territories but you want to be delivered on Hong Kong Island, please fill in an alternative delivery address (e.g. office).

    PLEASE NOTE: Eat FRESH reserves the right to correct and request the shipping fee if an address is incorrectly typed into our delivery order system.

    AT Eat FRESH we are working to keep the farm-to-table same day delivery for our customers as much as we can; we will inform you as soon as possible about other new arrangements that might affect your area.

    If you live in Kowloon and N.T. delivery service is available ONLY for WEDNESDAY delivery at the moment. Some outer areas in N.T. may have different schedule, please check with us if in doubt.

    For any queries and doubts, please email to order@eatfresh.com.hk

    *Third Party Delivery*
    We would like to inform the where we are not able to deliver with our drivers, we rely on a third party courier.

    At the moment we are unable to deliver to Lamma Island and outlying islands, we can deliver at Ferry Pier in Central.

    Eat FRESH is not liable for any compensation to you resulting from your delivery not reaching you at the scheduled time.

    *Damaged Goods*
    Please report any damaged goods with photographic evidence as soon as you receive your delivery to order@eatfresh.com.hk.

    We try our best to prevent damages and welcome your honest feedback. Eat FRESH reserves the right to decide on action with regards to whether compensation is appropriate and awarded, or not.

    *About Organic Products*
    Organic veggies are not perfect but they are high quality
    We must let you know that our corn is not perfectly yellow and massive, our bananas can look a bit smaller and they have seeds, sometimes our cucumbers are odd shapes or sizes, and sometimes an ant may find its way into your leaves - organic does not mean 100% perfect. That said, what we can assure you is that our veggies are CHEMICAL FREE, lovingly hand-grown and harvested, not flown in from miles away and they are always fresh as they can be.
    GMO conventional sweetcorn is chemically engineered to look perfect as it does in the supermarket, same goes for most bananas and other perfect looking conventional veggies - but please know that these veggies are FULL of chemicals.
    You might get an added bonus of a juicy ant or insect in your leaves - GREAT! Our farmers are sticking to the promise - NO CHEMICALS! Our farmers do not use chemicals to keep bugs off of the produce and so sometimes it will occur that the odd bug or insect will get in touch with the veggies. The animal is not harmful and as long as you take away the damaged area and insect, the vegetable it is still a perfectly good vegetable to eat.

    *Reporting & Feedback*
    We do our upmost to ensure that every vegetable that comes into our premises for delivery is quality checked before it goes out the door - sometimes the odd leaf or tomato will escape a thorough inspection - we're honest about this. No worries - just alert us with a photo on the day of delivery and explain your complaints - we will assess them straight away.

    *Subscriptions*
    1. If you are a subscriber, you commit to the agreed delivery schedule. If you need to suspend your delivery or change your delivery schedule, please notify us at least 1 week in advance on order@eatfresh.com.hk. Eat FRESH reserves the right to charge the full amount of your order for late notice (vegetables and fruit are perishable items). All plans expired after 12 months from purchasing.
    2. All payments are non refundable. Although you can transfer your subscription plan to another person subject to 1 week notice

    *Copyright*
    This site and all materials therein are protected by copyright, trademarks and other intellectual property rights owned by, or licensed to, us.